Description

Welcome to Community Financial Credit Union careers! Our organization is constantly evolving, and we strive to offer creative solutions in a challenging hiring market. Our team members play a pivotal role in the success of our organization and pave the way for us to become the best financial partner for our members.

About Us:

Community Financial Credit Union is a full-service financial institution that serves anyone living, working, worshiping, or attending school in Michigan. We are a not-for-profit institution and have been in business for over 70 years!

Community Financial HQ is located in Plymouth, MI. We have 14 branches in the Metro Detroit Area well as Northern Michigan. 

So, what makes Community Financial innovative and unique? Community Financial is not only the place you want to bank, but it is also a great place to work! We’ve been recognized as one of the Regional Best and Brightest Companies for the last 18 years, nationally since 2018, and became certified as a Great Place To Work in 2023.

Our Culture:

At Community Financial, our purpose is to create joy and ignite Michiganders’ impossible dreams. A culture of joy and impossible dreams is a culture of belonging: belonging is the spark. Guided by our values of Relentless Care, Hustle & Grind, and Huzzah!, we create a Culture of Belonging where every team member and member feels valued, connected, supported and can be their authentic selves. 

Our Opportunities:

We are proud to offer a variety of professional development opportunities for our team members. From mentorships to internal growth programs, Community Financial aspires to provide team members the opportunity to reach their career goals while being their true, authentic self. 

About the role:

Do you have experience working to prepare various types of loan disclosures?

Keep reading for additional information!

The Residential Experience Specialist supports all Mortgage Loan Originators (MLO) and Residential Loan Officers (RLO) with file set up and data entry, answering department calls, follow up with borrowers and referral partners, marketing and various additional tasks that allow the sales team to remain focused on obtaining additional loans. This position is also responsible for the set-up, accuracy, and delivery of all required and appropriate disclosures sent to borrowers, including both initial disclosures and re-disclosures. 

This position has a starting hourly rate of $22.55, but your offer amount may be increased with relevant work experience and transferrable skills.

A Day in the life of a Residential Experience Specialist can look like:

• Assist with the preliminary review and set-up of mortgage applications. This includes reviewing credit reports, retrieving tax figures, preparing letters of explanation and retrieving bank statements from our core system.
• Assist the MLO’s and RLO’s in preparing preliminary loan packages for processing by requesting and obtaining required documentation from members.
• Prepare and deliver Mortgage, Term and HELOC loan disclosures within required timeframes to remain compliant.
• Review loans to determine if re-disclosure is required. Collaborate with Sales and Operations to determine cause of Change of Circumstance.
• Fully review purchase agreements and sales contracts, adding any necessary fees to ensure accurate estimates are sent to borrowers while protecting the credit union from monetary losses.
   

What you bring to the table:

• High school diploma or equivalent.
• 2 years of mortgage experience.
• Ability to successfully complete the MLO background check process to obtain NMLS.
• Excellent time-management, organization skills and attention to detail.
• Demonstrated ability to adapt well to change and learn quickly.
   

You might also have:

• 3 years of mortgage and home equity loan experience.
• Proficient with Encompass and Jack Henry’s suite of products.
• Excellent interpersonal and customer service skills.
• Strong verbal and written communication skills. 
                                     

As a team member at Community Financial Credit Union, you’ll enjoy:

• Medical, dental, and vision plans
• Four weeks of PTO for all full-time team members
• Federal Bank Holidays off
• Flexible work options depending on position
• A generous 401k match
• Numerous employee engagement activities
• Community Resource Groups
• Time off for occasions such as volunteering, caregiving, and family events

Contact/application information:

If this description appeals to you, please submit an application! A member of CFCU’s Talent Acquisition Team will be in contact with you shortly!

Equal Employment Opportunity Policy:

Community Financial Credit Union is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable Federal, State or local laws. 

Disclaimer:

This job posting highlights some of the most critical responsibilities and requirements of the position. There may be additional duties and responsibilities that are not listed above. A Talent Acquisition Specialist will be sure to discuss the role in further detail should your application be selected to move forward.