Description
Join our Team as a Digital Services Support Analyst!
As a member-focused credit union, we’re looking for new team members who have a desire to help others. Whether empowering people to reach their goals in person or behind the scenes, our employees share a commitment to creating meaningful relationships with our members and community. We’re also a fun place to work, and we offer competitive pay, professional development, and great benefits! To learn more about SELCO, view the full position description, and apply, please visit https://www.selco.org/join/careers!
We are currently looking for a full-time exempt Digital Services Support Analyst to join our team! In this role, you will support and analyze SELCO’s consumer and commercial digital banking services (e.g., online and mobile banking, bill pay, RDC, P2P, etc.). The analyst provides second-tier end-user support, troubleshoots system issues, and manages routine administrative tasks. The analyst collaborates with the Digital Services Team to test and implement upgrades and new services.
This position is eligible for remote work for candidates who meet the requirements in the following states: Florida, Georgia, Hawaii, Idaho, Indiana, Illinois, Massachusetts, Montana, Nevada, New Jersey, North Carolina, Oregon, Tennessee, Washington, and Wisconsin. Onsite and hybrid work arrangements are also available at our Corporate Headquarters location in Springfield, Oregon. The successful candidate will need to be available to work Monday through Friday between the hours of 8am and 6:30pm (Pacific Time).
COMPENSATION
Base Salary: The full salary range for the Digital Services Support Analyst position is $4,540 to $6,830 per month, with new hires generally starting between $4,540 to $5,870 per month, based on relevant knowledge, skills, education, and experience. This range will be converted to semi-monthly ranges for exempt employees.
Annual Incentive: In addition, all SELCO team members receive an annual incentive based on how well SELCO meets the prior year’s strategic business goals. This incentive is calculated using the team member’s prior year eligible earnings and ranges from 0%-12% (with the average payout over the last five years being 11.07%).
BENEFITS
Our team’s well-being is a priority, and we’re proud to offer a comprehensive and holistic benefits package for team members and their families.
- Medical, dental, vision, long-term disability, and life insurance
- 401(k) retirement plan (with guaranteed employer contributions)
- Paid time off for personal and volunteer hours, as well as 10 paid holidays per year
- Additional programs and benefits include wellness and educational reimbursements, an employee assistance program, discounted rates on select SELCO services, and more.
Check out our complete benefits list here!
POSITION DETAILS
Essential Functions include (please see the position description for a comprehensive list):
- Act as a subject matter expert for all digital banking applications. Ascertain and be familiar with current system documentation and configurations.
- Provide second-tier technical support to members and team members using SELCO’s digital banking platforms. Collaborate with vendors and other business units to identify a resolution.
- Triage planned and unplanned system maintenance and outages. Promptly communicate with Management and across the organization.
- Effectively manage issues, member and team member feedback, and maintenance requests using SELCO’s internal ticketing system, vendor ticket systems, and other tracking tools. Escalate as needed until an acceptable and timely resolution is reached.
Required Skills and Abilities include (please see the position description for a comprehensive list):
- Strong knowledge of computer systems, including knowledge of systems as it applies to department usage.
- Good understanding and proficiencies with various desktop and mobile application platforms and operating systems, including Microsoft Windows, Apple Safari, Android, iOS, and Chrome. Ability to learn and master specialized software applications.
- Ability to firmly understand commonly used concepts, practices, and procedures within the Information Technology field.
Requirements
Required Education and Experience
- High School Diploma or equivalent; and
- Bachelor’s degree or equivalent experience as demonstrated through related, generally accepted, discipline-specific certifications; and
- At least two (2) years of experience with computer operations or technical customer support; and
- Financial institution experience preferred; and
- Must be bondable.